FAQ

Find the essentials on delivery, sizing and returns below. For help with a particular item or order, contact us.

Do you deliver to Ireland?

We accept orders for delivery to Ireland. Enter your delivery address at checkout to see the available shipping options and charges for your order.

How long does delivery take?

Orders are dispatched within 24–48 hours. Our estimated delivery time is 7–14 business days. Customs or postal delays may extend this estimate. See our shipping policy for full details.

How do I track my order?

Use the tracking information provided for your shipment or visit Track your order. If you need help, email lheuremarquee@gmail.com with your order number.

Which currency will I pay in?

Our product prices and checkout are in euros (EUR). Shipping charges and the final total are shown at checkout. If your card or PayPal funding source uses another currency, your payment provider may apply a conversion rate or fees.

How do I choose a size?

Size labels can vary between products and sizing systems. Read the product details and select the correct variant. If measurements are not shown, contact us with the product name and the size you are considering before ordering. Do not assume that a letter or number is an Irish or EU size.

Can I return an item?

You can request a return within 30 days of receiving your order, subject to the conditions in our returns policy. Please read that policy for eligibility, exclusions and EU cancellation information. Contact us before sending an item back.

What if my item is damaged or incorrect?

Email lheuremarquee@gmail.com with your order number and details of the problem so we can help. See our returns policy.

Can I change my delivery address or cancel?

Contact us as soon as possible with your order number and requested change. An order may already be in processing or transit, so please wait for confirmation from us. Cancellation and return information is available in our returns policy.